Privacy Policy

Welcome to SteppersLife Events ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event ticketing platform and related services.

SteppersLife Events is an event ticketing and management platform that connects event organizers with attendees, primarily serving the Chicago stepping and line dancing communities. This policy applies to all users of our website, mobile applications, and services, including event organizers, ticket purchasers, and general visitors.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our platform.

2.1 Account Information

When you create an account, we collect:

• Full name
• Email address
• Phone number (optional)
• Profile picture (optional)
• Account preferences and settings

2.2 Payment Information

When you purchase tickets or receive payouts as an organizer, we collect:

• Billing name and address
• Payment method details (processed securely by Stripe or PayPal)
• Transaction history
• Payout preferences and bank account information (for organizers)

Note: We do not store complete credit card numbers on our servers. All payment information is processed and stored securely by our payment partners (Stripe and PayPal).

2.3 Event Information

For event organizers, we collect:

• Event details (name, description, date, time, location)
• Event images and promotional materials
• Ticket pricing and availability
• Attendee lists and check-in data

2.4 Usage Data

We automatically collect certain information when you use our platform:

• Device information (browser type, operating system, device type)
• IP address and approximate location
• Pages visited and features used
• Time spent on the platform
• Referral sources
• Search queries within the platform

3.1 Service Delivery

• Process ticket purchases and refunds
• Deliver electronic tickets and confirmations
• Facilitate event check-in and attendance tracking
• Process payouts to event organizers
• Provide customer support

3.2 Communications

• Send order confirmations and receipts
• Notify you of event updates or changes
• Send event reminders
• Respond to your inquiries and support requests
• Send promotional communications (with your consent)

3.3 Analytics and Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Monitor and prevent fraud
• Ensure platform security and stability
• Generate aggregated, anonymized reports for organizers

3.4 Legal and Safety

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and abuse
• Respond to lawful requests from authorities

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Event Organizers

When you purchase tickets, we share your name, email, and ticket information with the event organizer to facilitate your attendance. Organizers may use this information to communicate with you about the specific event.

4.2 Service Providers

We work with trusted third-party service providers who assist in operating our platform:

• Stripe: Payment processing for credit/debit card transactions. Stripe's privacy policy is available at stripe.com/privacy
• PayPal: Alternative payment processing and organizer payouts. PayPal's privacy policy is available at paypal.com/privacy
• Cloudflare: Content delivery, security, and performance optimization. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy
• Convex: Database and backend services for real-time data synchronization.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) / SSL encryption.
• Secure Storage: Personal data is stored in secure, encrypted databases with restricted access controls.
• Payment Security: Payment card data is handled exclusively by PCI-DSS compliant payment processors (Stripe and PayPal). We never store complete card numbers on our servers.
• Access Controls: Employee access to personal data is limited to those who require it for their job functions.
• Regular Audits: We regularly review and update our security practices to address new threats and vulnerabilities.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practicable standards.

Depending on your location, you may have certain rights regarding your personal information. We honor these rights for all users regardless of location:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access much of this information directly through your account settings.

6.2 Right to Correction

You can update or correct your personal information at any time through your account settings or by contacting us.

6.3 Right to Deletion

You may request deletion of your account and personal information. Please note that:

• We may retain certain information as required by law or for legitimate business purposes
• Transaction records may be retained for accounting and legal compliance
• Anonymized data may be retained for analytics purposes

6.4 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Contact us to request an export of your data.

6.5 Right to Opt-Out

You may opt out of promotional communications at any time by clicking the "unsubscribe" link in our emails or adjusting your notification preferences in your account settings.

6.6 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise any of these rights, please contact us at [email protected]

7.1 What We Use

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Understand how you use our platform
• Improve our services and user experience
• Provide security and prevent fraud

7.2 Types of Cookies

• Essential Cookies: Required for the platform to function properly (authentication, security, basic functionality)
• Analytics Cookies: Help us understand how visitors interact with our platform to improve user experience
• Preference Cookies: Remember your settings and preferences (language, theme, etc.)

7.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can:

• View what cookies are stored on your device
• Delete all or specific cookies
• Block all or certain types of cookies
• Set preferences for specific websites

Please note that disabling essential cookies may affect the functionality of our platform and prevent you from using certain features.

SteppersLife Events is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

If you are under 13, please do not use our services or provide any personal information to us. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected], and we will take steps to delete such information.

Users between 13 and 18 years of age may use our services only with the involvement and consent of a parent or guardian.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For significant changes, we will provide prominent notice on our platform or send you an email notification
• We encourage you to review this policy periodically to stay informed about how we protect your information

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days. For data access or deletion requests, we may need to verify your identity before processing your request.